Support
Help and support
Quick answers and the fastest ways to get unstuck.
Contact
Email us at support@recruitmenthelper.app.
Include your account email and (if applicable) the school/program you were working on.
Common fixes
- Refresh the page after saving an interaction.
- If an invite email didn’t arrive, ask the workspace owner to resend it from Settings → Members.
- If you can’t log in, try password reset from Forgot password.
Getting started
From signup to first follow-up
A quick end-to-end guide to the core flow.
1) Create your hub
Sign up, then create a hub where you track schools and share progress with family.
2) Add schools + contacts
Add the programs you care about and any coach contact details you have so outreach stays organized.
3) Log touches + follow up
Log emails, texts, calls, visits/camps, and in-person interactions so follow-up timing stays accurate.
Invites + shared visibility
Invite parents/guardians into your hub so everyone sees the same status, timeline, and next steps.
AI Writer
Use AI Writer for drafts and rewrites. You review everything and choose what to send.
Offers + decisions
When you get an offer or make a decision, log it so it shows up in the timeline and stays easy to revisit.
FAQ
Quick definitions
A few terms that remove confusion quickly.
What is a “touch”?
A touch is an inbound/outbound interaction (or in-person / visit/camp). Notes don’t reset follow-up timing.
How do next steps work?
The app suggests a next step based on the touches you log so follow-ups stay steady.
Does AI send messages?
No. AI Writer drafts text you can copy and send through your preferred channel.